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Frequently Asked Questions

Asplundh Tree Expert LLC is transitioning from its current procurement system to a SaaS-based solution provided by Coupa. Following the launch of the Coupa, Asplundh Tree Expert LLC will require suppliers to submit invoices electronically through Coupa.

What are the benefits of the transition to Coupa?
  • A Self-service portal to view and track payment status
  • Payment via e-payment
  • The ability to submit invoices directly through the system
  • The ability to manage your own company information and share any updates
What can I do within the Coupa?
  • Manage your company information and updates
  • Configure your company PO transmission preferences
  • View all purchase orders
  • Create electronic invoices
Is there a fee for Suppliers?
  • There is NO fee for Suppliers
How do I ask questions or get support?
  • Please visit our website for all information and updates
  • You can also send any questions to [email protected]
Where can I find training?
What are my invoicing options?
  • Supplier Actionable Notification: You can act directly from your email inbox, receive purchase orders, and create invoices without registering or logging in to the Coupa Supplier Portal. To use this option, reply to the invitation email and send us the email address where you would like to receive notifications
  • Coupa Supplier Portal (CSP): We will send you an email invitation to register on the CSP. You can log in to the CSP to view POs as well as create and send invoices electronically. To use this option, reply to your invitation email and share the email address where you would like to receive the invitation.
  • To Learn more, go to: https://success.coupa.com/suppliers/for_suppliers/supplier_portal
How do I get set up for Supplier Actionable Notifications
  • With this option, you will receive an email notification for every PO, and you can act directly from your email inbox to:
    • - Acknowledge receipt of the PO
    • - Create an invoice from the PO
    • - Add comments to the PO
  • You will receive an introduction email asking you to confirm the email you would like to receive notifications to. Respond with the correct email to begin receiving your Purchase Order notifications.
How do I get set up for Coupa Supplier Portal
  • You will receive an email invitation to register on the CSP When you receive the invitation, click the link contained in the email to complete your registration. Registering for the CSP is easy and should take just a few minutes to complete.

Innovative Solutions for Project Delivery

We collaborate with our subcontractors and suppliers to achieve innovative solutions in support of project delivery to our clients.

Learn More

Coupa e-Procurement Platform

We monitor and evaluate new potential suppliers leveraging our new procurement platform to improve the way we purchase and interact with our supplier partners. We have selected the Coupa e-Procurement Platform as a digital sourcing solution to enable our vision and we are confident that this will strengthen the relationships with our trusted suppliers.

Please watch this short video for an overview of the platform features and benefits.

Prospective Suppliers

Welcome to Fleet & Procurement Services

Registration

If your company is interested in selling goods or providing services, please ensure your company is registered on Coupa's Supplier Portal. Registration on the CSP has no associated costs for suppliers. To complete the process of connecting with us, please fill out our questionnaire. This will help us better understand your services, capabilities, and business status.

By Invitation

After joining the Coupa Supplier Portal and completing our questionnaire you will now, when opportunities arise, be included in our buyer’s search parameters for suppliers to participate in RFx activities. Once you are chosen for a sourcing event or award, you will be invited to our pre-qualification process.

Pre-Qualification

Invited suppliers will receive individual registration invitations by email. The pre-qualification process will require providing additional information to verify whether your company complies with our standards.

Existing Suppliers

What is new for you as an existing supplier?

Registration

Please ensure your company is registered on the Coupa's Supplier Portal.You will receive an email to verify your email address. Click on the link in the email and create a password for your CSP account. Once registered, email us your CSP account details allowing us to link your account and send an invitation.

By Invitation

Once we link your account you will receive an invitation to complete the qualification process. When new sourcing opportunities arise, our buyers will search for suppliers that best correspond to our requirements.

Qualification Process

The Qualification Process will require the existing supplier to provide additional information to verify whether your company continues to comply with our standards.

Coupa Procurement Platform

Digital Sourcing Training Resources

The Coupa Supplier Portal (CSP) is a free tool for suppliers to easily do business with your customers who use Coupa. You can manage content and settings on a customer-by-customer basis, including viewing purchase orders, setting up delivery methods, creating catalogs, sending invoices and advance ship notices (ASNs), and check the status of transactions, and more. Please visit the following links:

Resources:

Conducting Business Ethically, Safely & Fairly

A key component to our success is our commitment to conducting business ethically, safely, and fairly — and we expect our business partners to do the same. Our supply base aspiration is geared toward building relationships with the best suppliers in areas of innovation, compliance, quality, capabilities, on-time delivery and sustainability.

Corporate Responsibility

We are a leading provider of utility vegetation management and infrastructure services.

As a leading provider of utility vegetation management and infrastructure services, we are committed to strengthening our Environmental, Social and Governance (ESG) principals around workplace and public safety, diversity, equity and inclusion, corporate ethics and environmental sustainability. We believe a strong commitment to corporate responsibility makes us better able to serve our customers, employees and the public.

Supplier Diversity

Whether we are the supplier to a diverse organization or subcontracts to one, the goal is the same – providing opportunity and delivering value to our customers.

We strive to create mutually beneficial business relationships across a spectrum of diverse suppliers, including minorities, women, disabled veterans, and others with disabilities. We acknowledge that working with a wide range of professionals, suppliers, and consultants strengthens the communities that the company serves. The driving force of this program is to engage diverse suppliers who satisfy our standards and excel at providing required products or services.

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